The presentation gives you the opportunity that you need to secure prospects and customers.  The presentation can envelop customers and clients and hold them firmly while you show value and solutions. The most important aspect of this is your recognition of who this presentation is for…. the attendee. Let’s take a look at some ways that you can fulfill your etiquette responsibilities.  Whether you have a solid presentation or not, everyone notices the things you do wrong from an etiquette standpoint.

An ‘I’ Problem

Years ago I was in a presentation for financial products as a potential customer. The seminar/sales presentation was entitled “Retirement Moves You Should Make Now! It took place at a local hotel, and there were three speakers.  Each of them was noted as an expert in the field of retirement products, strategies, and investments. The three of them spoke for approximately 15 minutes each, and it was evident to me that they were all experts in their subject matter as they had been billed.  I quickly learned that two of them were ‘experts’ on themselves and felt it necessary to tell us over and over.  The other was a great speaker. It got a little sickening hearing them talk about all of the people that they ‘saved’ and how they were preeminent and what others did that could not compare.

They also did some other rather annoying things.  There were presentation slides with little wording and  numerous presentations featuring cartoons. One of the presenters dined on a piece of hard candy during his whole talk and could not keep it quietly in his mouth. I considered this actual presentation rude and a waste of time given the fact that I was supposed to be there to hear how their products and strategies could help me be able to have a happy and fulfilling retirement. What did they do wrong?  Based on the title of the seminar (and the fact that I understood that it was sales related.  The problem lies in that I just got a basic ‘bait and switch’.  The did not tell me how I could retire well, unless the answer to that is just to turn it all over to their operation.

What Are the Rules?

Here are some things that I am going to suggest that will help you as simple guide to the most vexing etiquette issues:

• Write or display your name prominently
• Establish eye contact
• Be Prepared
• Never waste a customer’s time
• Dress “up” at least one level
• Speak clearly and with intent
• Do not read slides or copy to your audience
• Get rid of the ‘uhs’, ‘ums’, and ‘you knows’
• No candy or gum
• Mind your time
• Take questions with a smile

Above all, remember that the presentation is not for you, but for the audience.  The quickest way to lose the audience is to forget this important point.

Write your name prominently – Always include contact information.  Some people are hesitant to ask questions as they forget the name of the presenter or do not know how to contact him/her.

Establish eye contact – Then you will want to keep it.  If you are going to read or focus on your slides then send it to everyone in an email.

Be Prepared - Prepare and practice, then make sure that you have prepared for the presentation and the things that go wrong such as overhead projector bulbs, media that does not work, and compatibility issues with others equipment.  Your audience deserves better.  Have paper copies ready.

Never waste a customer’s or prospect’s time – Avoid useless material, cartoons, and novelties.  Realize that the fewest slides and the most meaningful content is what you need, and what your customers deserve.

Dress ‘Up” a level – Presenters should be properly dressed, which means that they should be dressed that when every one else is casual, a tie should be the mode of dress.  Your appearance is important.

Speak clearly – No one is going to ask you more than once to repeat yourself.  They will just tune you out and begin to doodle.  Speak clearly and with intent for all to hear.

Do not read slides - The rudest action of all is to read slides or text to your audience. You might as well send the content to them and let them be read it for themselves.

Get rid of the ‘Ums’, ‘Ahs’, ‘like’, and ‘you knows’- nothing, I repeat nothing drives an audience mad like the chorus of these three phrases.

Lose the candy or gum – This one is easily self -explanatory.

Manage Your Time – Proper breaks and adherence to the schedule is in your audience best interest, and remember, “It is all about the audience”.  If you need to, assign someone in the front row to help you manage time.

Always leave time for questions – Did I forget to advise that, “It is all about the audience?” Advise them of the format for questions and honor it. Leave ample time for questions.

Have Your ‘I’ Checked

As I spoke of in the practical example, the last thing you want to have is an “I” problem.  That is of course when you start talking about yourself and don’t know when to stop.  If you are selling a product or service it cannot be about you.  You will alienate many, and not sell anything. Tell your qualifications and credentials quickly, and then deal with what you are there to do.  Keep it short, and give a link to a bio if they want to get assurance that you are the real deal.

Remember, the best presenter is the one who gives the audience what they need.

Be the best.

Your comments are welcome.

LinkedIn has basically revolutionized the online presence for business networking for professionals.  LinkedIn (History of LinkedIn – LinkedIn – Our Story) began in 2003 in a slightly cumbersome fashion in its onset but has emerged a well- constructed online aid for professionals in all lines of work who are networking, career hunting, or even looking to increase their knowledge of prospecting targets.  As of 2013, there were over 300 million LinkedIn users worldwide. If you are searching for the next position it could turn out to be almost indispensible.

Your LinkedIn Profile – Your Chance to Tell Your Story!

Today we will focus on your LinkedIn profile as an important portrait of you with all of your relevant information.  The most important aspect of this is that you have an opportunity to properly construct your profile.  This is fitting as this is your story and “you are the expert on yourself.”  No one can tell your story like you can!  If you are a sales professional, you need to exploit this online tool.

This profile underpins your online persona, so you need to really think over how you are going to construct it.

Do You Have an Existing Profile?

If you have an existing profile, you may want to refine it.  I have some quick tips that can help you.

Before you start revising your profile, you will note a button on the right hand side of the on the profile screen which will allow you to “broadcast” changes to your profile to those you are connected with.  I suggest that you toggle this switch to “NO” – “Do not publish an update to my network about my profile changes”. The reasoning here is that you are probably going to do these refinements and changes to your profile over the course of a couple or even a few sessions.  This will allow you to avoid sending numerous notifications to your network about things that many of them already know, and gives you a chance to complete and even modify your work without notifying friends of every change you make.  When you finish, if it is your preference, you can elect to have your profile changes made known to your contacts in real time.

Take time to review and modify your profile and keep it up to date.  Here is why:

• You are searchable- Potential employers can access your LinkedIn profile at any time.
• Electronic application – Many organizations allow you to apply for positions utilizing your LinkedIn profile.
• Added benefits – You can get the equivalent of a “short-link” code allowing you to send a link to your LinkedIn profile that you can embed on your electronic resume.

Don’t Have A LinkedIn Profile?

Whether you are an optimistic college senior or an accomplished professional you should consider taking this first step.

In my discussion above regarding refining an existing profile I suggested, “turning off” the update button.  I would suggest the same action when it comes to constructing your profile, as you may be building it over several sessions.  I don’t think that you necessarily want potential contacts and employer to see your profile in every phase of construction.

The ability to use this profile for job inquiries and increased visibility are big benefits.  I think of it as the job hunt tool of a lifetime! Before you begin your LinkedIn profile, you will want to do make sure that you have a copy of your resume handy as the profile simulates, and essentially turns into an electronic resume foyou.

Remember that your resume is something that you can share when you have an interest.  Your LinkedIn profile is viewable by LinkedIn users without permission.

With that in mind, you will want the profile to be cogently thought-out and without the “chaff” of insignificant short-term jobs.

Suggestion! – When you complete an actual application it is important that you detail all of your positions and the correct dates. If you do not have an actual application it is your responsibility to advise your hiring manager or HR person of the total sum of your positions by having a separate, all position inclusive, resume copy that details all positions you have worked.  This one is not used to garner prospective employer interest, but use this one to detail what you have been in your career.  This item is a necessity only when you actually need it.

The electronic view of you that your LinkedIn profile represents should generate interest by showing the scope of your experiences and the depth of your positions.  It should be concise and mistake free.

LinkedIn – Short link (Public Profile URL)

When using electronic mail (email) you have the ability to include a LinkedIn link to your profile.  If you are corresponding with potential employers regarding job opportunities, or networking with other professionals for whatever reason, you can include your electronic resume in the form of your profile by attaching this link.

At the profile page under the profile section is “Your Public Profile URL” which will allow you to edit, copy, and use this URL or “short link”.  In this section you also have the ability to create an HTML public profile badge that you can use in any HTML based web site, email, or other publication.
The use of a public profile URL is up to you, but it can be useful.

Remember These Points

You might want to give these profile suggestions some consideration:

If you currently have a profile refine it and keep it up to date.

• If you are newly constructing a profile, congratulations.  Do it well and realize it makes you searchable on the Internet by those who are LinkedIn as well.
• Avoid numerous updates being sent out as you refine or construct by turning off the automatic updates at least temporarily.
• Consider using the Public Profile URL as a way to send your information to others who are LinkedIn.

I will have more coming to you about maximizing your LinkedIn usage.  If you have any comments, please feel free to direct them to me at Michael.Parker@BlackSalesJournal.com.