Black Sales Journal

If you have read Black Sales Journal before, you know of my obsession with the mechanics of the business relationship and how it affects the sales process and the fate of capable sales professionals.  Now, as important as that may sound, it is even more crucial in its impact to the Black sales professional.

Think about this graphic statement – “People will question all the good things they hear about you but believe all the bad without a second thought!”

This statement speaks to the nature of all relationships, and especially business relationships. In business relationships, you are obviously under scrutiny.  You may eventually need references, certifications, and even credentials to get the customer’s confidence.  The prospective customers will go as far as to check references, interview you, and re-interview you regarding your ability to be a good vendor or sales professional.

If you have made the sale, you probably have done it by ‘jumping some hurdles’, and ‘passing the muster’ and all of this is to your credit.  After all of that ‘investigation’, your relationship is still fragile because of the premise above.

Credibility Is Indispensible

I talk extensively about the ultimate benefits of building credibility in BSJ 4/16/12 – Credibility – Can’t Buy It; You’ve Got to Earn It! But… it is fragile, and even more fragile when you are not the same color as the decision maker.

Note these tips to building credibility from that important post:

Sources of Credibility:

Appearance - Appearance is important.  Dress as a professional.  No one takes a clown seriously, and if you don’t dress properly, they won’t give more than a laugh either.  Always be presentable.  Remember, you represent your organization and yourself…there is no casual day.  Don your uniform, it will keep you in character, and set you apart from those that don’t know the drill.

Be Client Focused – Use every interaction, meetings and, to reinforce that you are client focused.  Know your clients needs and anticipate the ones they will need in the future, and exhibit it.  If you take care of your clients, they will take care of your company, and you!

Be Responsive – Do what you say you are going to do, by when you say you are going to do it.  Answer the phone, return phone calls, and be on time for appointments.

Communicate Often and Early – Don’t assume anything and deliver bad news as soon as possible.

Be discreet – Never share customer information with other customers…never.  Once you do, in an effort to drop names or seem important, your customer will assume that you will share information about their operation with others as well.  Your quest will be over before it starts if you do that.

Exhibit integrity - Always tell the truth.  If you don’t know the answers, then admit it.  Always be the corporate citizen that you would like to work with.  No jokes about race, disability, ethnicity or otherwise.

Be an Expert – Always know your own product or service.  Know your customer’s industry

Be a Master of the Sales Process – Know how to probe, support, summarize, and close, and when to do it.  Moving the process along, without heavy pressure helps to create urgency without seeming like a “snake-oil salesman.”

Always Have References – It gives credibility when you can show who believes in you.  It shows preparedness to have references including phone, address, and titles ready to hand to a customer.  Make sure you have references

Have Proof Sources – It is wise to always have proof sources for the claims of your company’s product.  A buyer/customer will be impressed when you can provide names of customers, especially customers within your prospect’s industry.  Make sure you have permission from those who you will use.

Some Things You Can’t Change

The vexing problem of the statement above is that you cannot change human nature.  That human nature leads people to be doubters and even quickly turn to nonbelievers.  With this in mind, develop strong relationships as best you can.  Avoid any behavior that could rob you of your valuable credibility.  That means avoiding jokes, discussions about religion, references to politics, and obviously race.  Check out this post for some guidance as well:  Black Sales Journal 1/3/11 – The Three Unmentionables for the Black Sales Professional!

This job is hard enough without self-inflicted wounds.  Stick to the business of selling and making money.

Always remember, be the professional!

Networking is a form of prospect “sourcing” that allows you access and exposure to a number of prospects through some arranged medium. This could be an association meeting, a trade show, or otherwise.  It is a true exposure, meaning you are face-to-face with an influencer or potential buyer as opposed to trying to get past a gatekeeper.

Networking – the Skill

Networking is also a skill set that can yield strong results efficiently.  Quick reads as to whether someone is receptive during the personal contact will help you determine who is an immediate prospect, and whom you need to work on.

That means that although you do not get benefit of racial anonymity, as a Black sales professional you get a chance to impress and inform. If you are solid and you are armed with some of the items below, the networking introduction might be all you need to secure an appointment.

An organization called JUSTSELL put together a quick networking guide for preparing to network that is brief and comprehensive.  I have linked to it so you can review it.

This document is short and to the point and discusses how to prepare for a networking event.  It gives some great guidance about the process, objectives, and preparations.

Networking – the Activity

Networking is an activity that is casual and non-threatening and takes place in many settings. The forums (associations, chambers, etc.) are designed to make these comfortable and easy places to have relevant business discussions.  I would make the statement that if one does not want to be involved with entrepreneurs and sales representatives, they would never attend such  events.

Here are some examples of networking opportunities that are available to sales representatives:

Local Chamber of Commerce Meetings – There is one for each significant municipality.

Trade Association Meetings – Retailers, construction companies, wholesalers, transportation firms, etc. all have some group they are involved with.

Trade Shows – These are great sources of leads with many designed put a particular trade or industry group in the room with those particular organizations that supply and vend to them.

General Networking Events – Usually pre-arranged ‘Meet and Greets’, business cocktail hours, etc.  Usually sponsored by some organization that stands to benefit from getting local organizations together, these allow for easy face-to-face contact with others and can be profitable, yet are not as focused as the others above.

Your event or forum should be thoroughly investigated to avoid wasting your time.  You might ask a couple of relevant questions:

• How many of your current key clients will be there? They can introduce you to many others, and that is a great way to get credibility and get the immediate referral.
• Does the group have your type of prospect/customer there?  Research the group well for your specific target prospect.

Three Minutes of Fame

You only need that brief opportunity, 3 minutes, to be successful if you consider a few very important points:

• Have a solid easy to follow introduction that serves you and your company well.  Practice it!
• Know your ‘elevator speech’, which is your value statement. This is called an ‘elevator speech’ because you have just enough time to tell it between floors to a prospect.
• Have a closing line prepared. This is the one, which gets you further contact or the appointment.
• Have your informational/promotional material to hand out “prepackaged” if possible.
• Keep solid notes and data records.  This is extremely important.

Proper Follow-Up Is the Key

You must do timely and effective follow up to have the whole event be meaningful.  Follow-up with a note or e-mail as soon as is practical.  I prefer a note if possible as I covered in Black Sales Journal 2/3, “Make Yourself Memorable”.

Also follow-up on any promise you have made regarding information or referrals within, or outside, your organization.  Strike while the iron is hot!

Attempt to do these events on a monthly schedule, or try to do one a quarter to increase your scope and prospect base.

Remember as we have said before, be personable and tactical, and you could find yourself sourcing more prospects than you know what to do with.

Give it a try.  Please let us know how it works.