Black Sales Journal

The popularity of Black Sales Journal has increased immensely over the past three years as advice on these topics regarding our noble profession has value to those of all ethnic backgrounds. BSJ readership is a spectrum of all colors, sexes, orientations, and nationalities. BSJ covers a variety of topics that are not discussed in any other forum.

BSJ deals with a multitude of situations,  from performance, to prospecting,  to prejudice (and more). Racial prejudice is real, but not always the culprit.   Racial discrimination is, at times, practically unavoidable; in a society that is so diverse and so unwilling to move out of personal comfort zones.  This allows decisions to be governed by the simple phenomenon I call Racial Preference.

Racial Preference in sales is when a buyer elects to do business with someone because they are more comfortable with that individual primarily because of their race.

Racial Preference is simple, and not always intended to be harmful, but I think you recognize that it can rob a deserving individual of success.  Whether intended or not, racial preference  often results in racial discrimination.  Nonetheless, there are strategies and tactics to deal with this, and we help to do that.

Racial preference happens, among all races, and we all need to avoid the simple urge to choose the person we elect to do business with on the basis of their color, gender, orientation, or nationality.  You see the quality of the individual, the level of their preparation, their responsiveness, and their professionalism make for a powerful case to do business with the best!  Always be the professional and always be the best!  We can take you there!

Black Sales Journal By The Numbers

I started Black Sales Journal in November of 2010 with an inaugural issue describing the purpose and the objective.  Three years later, in an extremely competitive market, I still hope to help Black sales professionals get the information that will give them an edge in getting that professional sales position, generate real prospects, leverage strong vibrant relationships, and … land the ‘all important’ account.

This advice is available for everyone, although I direct it to those that I think sometimes find themselves at a disadvantage for reasons beyond their control.

Here are some brief excerpts of the BSJ monthly report numbers defining readership that I think are so impressive and important:

Black Sales Journal - Statistics 2013

Even more importantly, I attempt to give realistic and logical strategies and tactics to get the edge while in the sales position.  As a result the site attracted and ‘held’ the attention of sales professionals and ‘want-to-be sales’ professionals who garnered information from the site.  Note these 2013 stats:

• 900 – On average, by month, over 900 visits to the site lasted for more than 15 minutes!
• 650 – On average, by month, over 650 visits to the site last for more than 30 minutes!
• 275 – On average, by month, over 275 of those visits to the site last more than 1 hour!

BSJ is viewed on computers, cell phones, tablets, and by RSS.

All told, there were over 71,365 visits to the site.  I would be foolish to think that some visits were not only on the bias of curiosity, but many come back again.

I Need A New Job!

One of the most important activities is to help professionals get the position.  There is no more important difference maker as getting the position, or improving your employment situation.  We don’t stop there, as there is no doubt that many professionals may be skilled sales people, but still have not had a wealth of experience negotiating salary, benefits, and terms and conditions.  There are many posts regarding getting the employment situation right for you.

March and April are two of our heaviest months each year, and I suspect it represents individuals attempting to be their best for the job hunt season.  In preparation for the 2014 job hunts we will spend the second half of January and the first half of February with post designed to get candidates, from newbies to proven professionals ready for a new frontier.

Master the Relationship!

If you have had a chance to read BSJ in the past you know I stress relationship management.  No matter what your color, the mastery of the relationship is the most important task you will have for lasting prosperity.

Minimize these disadvantages by having the most powerful relationship possible, and make some money!  Read Black Sales Journal to learn how.

If you master the relationship, you will learn that issues that were disadvantages, will suddenly be unimportant.  You will see that the advantage of the relationship trumps all else.

Thank You For Reading

Thank you for reading Black Sales Journal, and I welcome your direct comments feel free to email me directly at michaelparker@BlackSalesJournal.com and I will respond as quickly as I am able.  I hear from many readers, and help privately to solve problems.  Feel free to contact me.

This is a topic that many sales professionals wrestle with, although some get adept with deceiving themselves.  Prospecting is at the foundation of many sales positions, and you cannot avoid it when in those positions.  Take a moment to read this and remember that everyone’s metrics are different based on their effectiveness.

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There is no magic to prospecting, just some real hard work, some simple tactics and gambits, and a realization that the only way to win is volume.  That is volume of calls, volume of appointments, and volume of proposals.  Without that, you will not have a volume of sales. Sales professionals who have done this long enough know that your best effort, even when well directed will still result in a certain amount of rejection and wasted time.  The key to dealing with the rejection is to make enough calls that the rejections don’t bother you and the feelings of wasted time are eclipsed by the successes that you generate. As was discussed in Black Sales Journal, 9 Prospecting Tips For The Black Sales Professional (2/10/2011), this is the most necessary of your activities, even if you are having a banner year.

What is the Definition of a Prospect?

A prospect is a potential customer that you are attempting to take to the next stage of the buying relationship.  Once they buy, they can remain a prospect, even though they are a customer for one of your products or services.  This definition will keep it simple for this discussion.

How Many Prospects Do You Really Have?

You must take an honest accounting.   How many of your prospects truly have an opportunity to move to the next level?  If there is doubt as to their potential, then they fall a “grade”. If you don’t use a system already to grade your prospects, then consider this one: Divide your prospects into 4 groups -

Grade A – High Probability, based on your relationship with the buyer, a match between buyer needs and your product.  Spend adequate time to test these prospects.

Grade B – Better than Average Probability, based on access to the decision maker, buyer needs and your product.  Spend adequate time on these as well.

Grade C – Average Probability, good match of product features and benefits.  These deserve time to develop, and should be reduced to Ds if they do not allow contact or show promise.

Grade D – Lower than Average Probability, based on difficulty with buyer access.

Kiss the Grade Ds Goodbye

Your distribution of “prospects” in the grades is important.  That is why you must be very honest with yourself.  Honest with yourself in a way that you are not honest when discussing your sales funnel with your manager.  This brutal honesty is required because you cannot succeed if you do not have the requisite number of prospects. The first thing I suggest you do is to trade off your D accounts!  If you cannot trade them to another sales professional, then I would suggest you shelve them, as they will only hurt you if you spend time or other resources on them.  D accounts may be a D because of no chance of a relationship, or because of some evidence of preference or prejudice.  Whatever it is, if it is rated a “D”, I would suggest you don’t touch it.

How Many Prospects Do You Need? – Know Your Ratios!

This depends on your goals, and the kind of sales that you are involved in.  To an even greater extent, that is dependent on you, and your sales abilities and effectiveness.  If you are still learning and honing your skills, you possibly will need more than someone who is a consummate veteran. Review your sales records, and calculate your sales ratios. Know these items:

• How many telephone calls you require to get an appointment on average?
• How many appointments it takes to get a proposal?
• How many proposals it takes to get an order?

You can get this from your records if you have been selling for a while.  It will help you construct your ratios.  Your ratios are important because they reflect your selling styles and abilities.  It makes for a good exercise. If you are successful in getting an appointment 1 out of 5 phone calls on average, you know a valuable variable.  If you also know that it takes you 2 appointments on average get 1 proposal, you know another key variable.  The combination of these builds a large part of the equation.

Now if you determine that you get an order on 1 out of every 5 proposals for a hit ratio on proposals of 20%, you know some good information. In the example above, you will note that:

In the example above, you will note that:

Successful Sales –       1

Proposals –                   5

Appointments –           10

Calls Required –          50

Your Ratios are YOUR Ratios!

You must know and respect your ratios.  They will not be exact, yet the longer that you are involved in sales, the ratios will begin to have their own rolling history.  You need to believe them as they only respect the historical, yet you also can change them. If you annual sales goal for new customers is $250,000 and the average sales of the product your company sells is $50,000, you need 5 (average) sales to reach goal. Your ratios would require the following amounts of activity:

Calls Required -            250

Appointments –              50            (1 in 5 phone calls yields an appointment)

Proposals –                     25            (2 appointments gets 1 proposals)

Sales –                               5             (20% of the proposals end in sales)

Meets goal –                  $250,000 in new customer sales

So if you take your goals, and include YOUR ratios, as opposed to the company ratios, you will get a clearer picture of what you need to do.  Remember, as a Black sales professional, your product as well as your receptiveness by the buyer affect your ratios.  There is still racial preference and racial prejudice that will weave its way into the equation.  Be prepared for it, and stock your prospect base in preparation for it. We are talking about averages so be careful.  You may need more or less.  This will serve as a starting point.

A Couple of Tips

Before I close I will drop a couple of tips regarding the impact of your activities.  In any sales job, no matter what they are called, there are activity standards (such as prospecting and quoting), and there are production standards (such as number of sales and dollars of sales.) If you are successful in getting the production standard, you will probably have a job for the next round, yet if you fail in getting your activity standard, and also fall short of your production standard, you are probably in trouble.  Be aware of your goals for both activity and results.  If you are successful in getting your activity through prospecting, and incorporate your ratios, you have a chance to reach your results Good luck and good prospecting.