Black Sales Journal

Other than personal success there is nothing more rewarding than helping another sales professional reach their dream of having success in reaching their goals.

It is not easy to be a sales professional, so it is really not easy being a Black sales professional attempting to sell in a tough market.  It is actually a real “gut check” because you are dealing with a difficult economy, blurred lines of product differentiation, and in some cases competing distribution systems like the web.

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If you are reaching your goals consistently and feeling success, then you need to think about the impact you could have on others.  You need to reckon with the fact that you could make a true difference in the life of a sales professional that might need some guidance.

Two Types of Mentors

The Definition of Mentor -  “A trusted counselor or guide” (Webster’s Online Dictionary).

In Black Sales Journal 1/27 – Do You Need A Mentor? – Actually You Probably Need Two! I suggested that there are two types of mentors that an aspirant sales professional might need.  Of course, someone needs to fill that void.

Below is an excerpt from Black Sales Journal 1/27 describing mentoring for those who might be seeking out a mentor.

Organizational mentor – An organizational mentor is someone who is employed in your organization. This individual walks the same halls and knows the “players” and the “game” in your company. It would be good if he or she has position power (front line manager or middle manager), yet not required.  A deep knowledge of the organization and its’ politics is important.  As with the sales mentor, it would be nice if this individual were Black, yet it is more important that this individual be willing to help regardless of color.

Sales mentor – A sales mentor is someone who has been there.  This individual has prospected, sold, and closed accounts.  He or she has developed a personal sales strategy, failed, repositioned, and succeeded.  This individual’s invaluable knowledge of the sales process and the sales environment will help the Black sales professional in the areas of realistically evaluating his/her sales effort, style, and results.  As a result of pigmentation being a game changer, it would be good if this individual were Black, yet not always possible.

Can You Play One of These Roles?

So for those of you with the skills, knowledge, presence, and willingness to help, which of these roles can you play?  Can you play both?  If you fit both descriptions, you can be both, yet the important thing is to be something more than a colleague to someone.

It is a fact that the role of mentoring does take time and effort, yet it is all well spent.  If there is a sales professional who is a colleague that is working hard to figure out sales, and the organization, and your skills are there, you should step in.  You get an opportunity to help, without any definition of the role, and in the process you hone your skills as a mentor.

With this in mind, I am suggesting that you mentor someone regardless of race or ethnicity.  You will find that when you are asked professional questions, that your answers get better each and every time.  You learn to say, “I don’t know”, and you learn to coach as opposed to provide answers.  You begin to think through things when no one is asking questions, in anticipation of a question being asked at some point.

Your understanding of how to explain the organization and the sales process within the organization becomes generally stronger, and this process gets you ready for a well-defined mentoring opportunity when the time comes that you need to be prepared.

Mentoring a Black Sales Professional

Best of all, when you have the opportunity to mentor someone who has the challenges that you had when you were a fledgling sales representative, you are prepared.  You know not to give all the answers, but to coach.  To allow them to use reason, cogent thought, and sound logistics in coming up with a course of action.  You know that being able to convey an understanding of the organization and the organization’s dynamics is as required as an intimate knowledge of the sales compensation plan.

Too many aspirant sales professionals come in and desire to work the system without understanding why the system exists.  You can do your part in giving frank and enriching conversation to someone new, and give him or her a start.

A Launching Pad for Management

As was discussed in Black Sales Journal 3/24, Are You Sales Management Material? there is no better start than mentoring.  Coaching and training in terms of sales and sales techniques, or even assisting one with their understanding of the organization is a way to be in line for a manager’s position.  There is no better endorsement for the job than to be in good standing on your role, while getting credit for helping others to get results as well.

A Reason Why

Many Black sales professionals quietly leave a job when things are not going right.  What am I saying when I say ‘quietly’?  You will look around and find out that they have left the organization, and no one even knows why.   This happens when someone new feel that all of the cards are a stacked against them.

In most situations the cards are not stacked against you as much as the organization, and the sales process are frankly difficult to understand without help.  Your help can be a career changer for someone in need.

Always remember, the process of mentoring can be done no matter what the color or sex of the individual.  The important thing is to give so that others have a chance.  If you are doing it already, you should be commended.  If not, it is never too late.

Go out there and make a difference! You can reach me at Michael.Parker@blacksalesmanager.com.

To help someone else learn their trade is one of the most important and gratifying tasks that you can undertake.  You might check this out to know some of the things that could go right and wrong.

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You may know my sentiments about mentoring from past posts in this journal (Do You Need a Mentor? You may Need Two, Black Sales Journal 1/27 and Being a Mentor, Can You Help Someone Else? Black Sales Journal 3/28).  I believe that if your are an accomplished sales professional you probably need to mentor some up-and-coming neophyte, and if you are new to sales, you probably need a mentor that can help you understand the sales world you are in, as well as understand the organizational politics and dynamics.  That could mean two separate mentors (one with sales knowledge and one with organizational expertise) or one who has a strong understanding of both.

Having been in both of those situations, I do recognize the fact that life can be easier when you have a mentor.  It would be hard for most sales professionals to dispute that mentoring did not help him or her.  Mentoring, is a role, and not a position, and whether it is formal or informal, it can go wrong.

Formalities?

Most sales mentoring relationships are informal.  They happen when a less experienced sales professional gets help from someone who has “been around the block.”  These relationships happen naturally, and because of that, there are very few “agreements” citing what the rules are.

As a matter of fact, it is because they are informal, and there are no basic rules, that animosity and resentment appear when things go wrong.  No one “evaluates” the effectiveness on a formal basis, and termination happens because the utility just might not be there.  Basically, the two parties move “apart” and seldom have the conversation that “this has been good, yet I need to work on my own now”, or “this is not giving me what I need, but I have appreciated your help.”

What Goes Wrong?

There could be a multitude of things that could go wrong, yet there are a few things that make really make a difference:

• Common Elements - The more the mentor and the mentee have in common regarding work styles and ethics, the more compatibility there will be.  Working similar hours and with like intensity can help to develop mutual respect and even admiration, akin to “looking in a mirror”.  Note, when these elements are opposite or have a wide variance, they can be the ‘wedge’ that breaks up the partnership.  The more common the work elements, the more chance there are for a fruitful mentoring relationship.
• Communication – The bond of a mentoring relationship is communication.  Communication styles differ vastly, so an understanding of communication styles and frequency are very important.  Mentors who are not effective communicators can be problematic, as the mentee may never understand fully the gist of the problem and solution, or the gravity of the issue.  The mentee must communicate openly and frequently regarding questions and issues that need clarification.  If neither of these happens, both sales professionals could be in a situation that they are wasting their time.
• Trust and rapport – Since the majority of these relationships happen informally, the parties have usually chosen each other, or one of the parties has proposed the arrangement.  When this goes wrong, it is a short-lived mentoring relationship.   This means that they must trust each other and have a general affinity toward one another.  The trust issue is large in the arena of sales.  Since prospecting activities as well as sales territories are all in play, the mentor must be able to trust the mentee will respect what he or she is doing to help.  The pilfering of a prospect will change everything if it happens, and so it should, as that is a character issue.  Rapport is important as well because it forms linkages that may develop in to stronger bonds.
• Agreement on goals and objectives – Most sales professionals have enough to do in the course of a day or week than to enter into an arrangement without some agreed upon goals and objectives.  Yogi Berra (yeah, I am quoting Yogi Berra) once said “You’ve got to be very careful if you don’t know where you are going, because you might not get there.” Know where you are going and have agreement on what will give value to the mentoring relationship and set your sights to get there.  If it is learning how to prospect more effectively then the mentoring activities should be focused there.  If it is becoming accomplished in sales techniques, the focus should go there.  Have a plan in mind, and have the discussions that make it real.

• Agreement on the “end game” – The mentoring arrangement, whether informal or formal will have to end at some point.  It is only right, and gives the mentee an opportunity to help someone who was in the same “boat” as he or she was.  Plan where this terminates as you go along.  Yes, this sounds formal, yet it is more realistic than one of the two parties to the mentoring relationship starting to avoid the other.

A Personal Example

As a fledgling sales representative, I searched out another Black sales professional to help me figure out how to get started.  I know that I did not call it mentoring at that time, and neither did he, yet he talked to me about prospecting.  More importantly, he talked to me about prospecting when you are Black in a business world that was not always kind.  In the State of Illinois with over sixty sales professionals of which three were Black (that included me), I needed someone who would help me learn the ropes.

His name was Walter, and he saved me a little time in a lot of my activities by taking that time with me.  I did not always agree with what he said; yet we had rapport and I appreciated him spending that time, as in a world where you don’t get points for spending it helping others, he helped.  Having someone pick up the phone when you had a question is worth its weight in gold.

Reach out to others as a veteran and offer to help someone who is in need. Give then a chance to succeed.  If you are a sales professional in need of help, reach out to the veteran’s whom you can learn from, and get some badly needed advice.  Always remember that color is not an issue in mentoring.  Helping someone who has promise is its own reward.  You also learn much about yourself and your own abilities when you help others.

As always, we appreciate you comments. You can reach me at Michael.Parker@BlackSalesJournal.com.