Black Sales Journal

By now you know my sentiments regarding the strength of being an expert.  It was not only the post done on Black Sales Journal 12/20 -Your Customer Needs an Expert , but my many references to it in previous posts.  Being an expert gives you a type of preference that we all covet.  Black sales professionals should want to be bestowed with this tag any time that they can have it.

This type of preference is earned by doing those things in preparation that lays the groundwork for the ‘expert’ status.  We need to include doing things to get the notoriety and acclaim for having accomplished this groundwork.

What Makes You an Expert?

Being an expert means that you have a deep knowledge of a particular topic.  I have advocated that expert status gives you preference, yet you still have to earn it by doing what is right in the customer’s eyes.  In other words, you still have to perform.

There are many things that may give the perception that you are an expert.  We will cover the items that generally customers perceive as helping to earn expert status.  Remember, perception is reality to the customer.

A positive perception can give you a preference that can be so powerful, possibly only being “triumphed” at times by the preference on the part of the customer of the “business friend” (Black Sales Journal 1/13 Deepening Customer Relationships) relationship level and some other relationship-based levels.

Here are some items that can help you be perceived as an expert:

• Vast experience
• Accreditations & Designations
• Education, Certifications, and degrees
• Renown Speaker
• Letters of Recommendations and Reference
• Association Membership
• Publishing

There may be other items, yet these can be meaningful in attaining an expert status.

Vast Experience – This is solid.  If you are able to boast that you have a wealth of customers and have delivered solutions to them (Black Sales Journal 6/20 Deliver Solutions, Then Sell!!), you probably can boast to be expert on a class of business, geographic area, or product.  Grouping your customers to determine your expertise would be important.  You will need to “develop” a product or “package” offering, yet this is quite doable.

Accreditations  & Designations – These are important, and very durable.  Going through some type of training or educational program, and normally testing for proficiency in the end can result in attainment.  In some cases, they are very formal, and in other cases, they are less formal, yet they yield a “diploma” in most cases.  For example, my degree from a four-year university did not mean much in the world of commercial lines insurance, so I engaged in additional educational coursework and designations (CPCU – Chartered Property Casualty Underwriter, ARM – Associate in Risk Management, and AIAF – Associate of Insurance Accounting and Finance).  I showed these designations proudly on my business card to show my expertise as well as my devotion to the industry that I was in.   It was helpful in convincing many that I was committed and qualified.

Education, Certifications, and Degrees – This one is very much like the one above.  Note that education can include the extent of your education; including bachelors and masters level education.  Certifications can include completion of certificate programs that do not render a degree, yet do show the fact that completion of the program shows some mastery of the subject matter.  A sales professional selling institutional food products and cooking implements that has a certification in food safety would be someone who a restaurant owner might listen to.

Renowned Speaker – I recognize that every sales professional does not desire to be a prominent speaker.  Some know a subject matter to such a degree that they can attain a “speaker” status.  If they know the subject matter well enough to help others by speaking on it.  If you are in that group, you can allow this to work for you by making sure that you have a platform to pass the information along.  This includes press clippings, mentions in blogs, or entries in your own blog or written information.

Referrals and Recommendations – This one is simple from the standpoint of making sure that those who have benefited from your delivery of solutions “reduce it to writing.”  It allows you to distribute the document to show your expertise.  The objective is to have a proof source to support your strengths.  It is more esoteric than some of the other solutions, yet it can be effective.

Association Membership – This one certainly does not denote true expertise, yet could support your commitment and professionalism.  It can be used in conjunction with the others to show the commitment that might tip the scale.  For example, if you are a sales professional who works heavily with the general contractors, you can join a chapter of a contractor organization.  Joining the New York General Contractors Association would be evidence of support for the group as well as a commitment to working with contractors.  It can result in you having the association logo on your card, and getting great information to use in your solicitation effort such as a members list, legislative information, and current issues and events.

Publishing – This would include having your information put to print, or could be something easier to do such as blogging.  This is more work than many of the items above, yet can be fruitful.  If you do it with other items like speaking, it could be quite easy as the subject matter would be something that you had an engagement on.  One way or another, it would keep you in the public eye, and addressing the issues.

You Still Must Perform

None of this makes a difference if you don’t perform when you act in the capacity of the expert.  Researching, answering questions, and acting as counselor (BSJ, The Consultative Selling Style  6/6/2011) only works, if you know what you are talking about, and give real value.

What is normally the case is that several of the items above are combined to assure a customer of the sales professionals expert status.  The sales professional who not only has the education, but also the certifications and designations, coupled with the requisite vast experience might get consideration as an expert by a customer.

When the Black Sales professional has one of these combinations, preference is within reach as few customers will avoid dependence on a proven expert unless the water is teaming with them.

Prepare yourself, and claim your status.

Your comments are welcome.

If you are in B2B, and work in a type of business where sourcing prospects is necessary and essential, then it is always a challenge to find the qualified prospects.  It is even more difficult when you are Black. Prospecting is always a challenge, and you have become accustomed to dealing with it.

I think one of the best ways of finding prospects that are willing and able is to bring the prospects to you.  Now, that is not as simple as it sounds.  It also means that you need to have a “hook”.  This hook will real them in so that you can spend social time with them.  In many cases, that is all you need to win them over.

I think that devising a strategy is important.  I am going to talk about a strategy that will work if used effectively.  This strategy will not totally replace telephone prospecting; yet will work if you know the names of buyers and some of their concerns or interest.

As was discussed in Black Sales Journal 2/21, Networking for the Black Sales Professional, networking is a powerful way to bring in prospects.  Today I want to focus on seminars, when done as networking, and the benefits of doing it correctly.

Sometimes you need some help to pull the prospect in.  This ‘hook’ can be a speaker, some libations, some valuable late-breaking information, or all of these items.  The hook is seldom if ever free, yet with some light analysis, you can determine a payback point, even if you don’t want to use quantitative analysis.

A Simple Example

Lets start with an example of a meeting that I’ve done before.  You want to get prospects of like nature together to sell them ‘widgets’.  They are all involved in the business of transportation services, and would all make good clients for your product.  They are from the same geographic area, and have many of the same concerns.

You engage a local expert, politician, or activist to speak to the group regarding changes in legislation, or regulation.  The cost will most likely be free, and the group can hear the expert talk on these issues at no charge.  Now, where you score is registration, where you get as much useful information as you can from each invitee, but also from casual interaction during the cocktail or social (this sounds better) hour.  Where you, as the vendor of your product or service gets an opportunity to speak to as many of the business owners as you can regarding your services, and who you would like to sell to them.

The Positive Results:

• A database of serious prospects to sell to.
• The movement of many ‘suspects’ to prospect.  Keeping in mind that you always knew they were there, you lock them in when you “touch” them.
• Notoriety as the person that got valuable information into their hands.
• They appreciate a professional showing interest and forethought about their industry
• You benefit from the efficiency of having them all together in the same place for the solicitation effort.

The Challenges:

• Making sure that you ‘touch’ each prospect.
• Building your rapport while working the crowd
• Financial issues – Those cocktails are not free
• Doing solid follow-up

There are challenges in everything that we do, and these are surmountable.

Make It Even Better

Using the same example above, you team with another sales professional in an industry that complements, not competes with yours.  Technology gives us an opportunity to consistently teach, train, and explain. The other sales professional markets a technology product for the transportation industry, and you provide a service to the transportation industry.  By teaming up as sales professionals you are able to do the following:

• Share prospect bases, in turn broadening your reach and increasing the penetration for the other sales professional as well.
• Split expenses which creates efficiency.
• More effectively cover the crowd

In this process, your objective is to meet as many prospects as you possibly can.  This objective can be realized easily if done correctly.  Costs generated by these activities should be monitored to determine:

• The cost per event in total
• The cost per prospect for the event
• The number of converted prospects (prospects to customers)
• The average amount of revenue generated in say 6 months to a year from the activity
• The total amount of revenue generated by the activity

Sharing the information about these metrics with the other sales professional allows you to determine effectiveness.  These can be done for any range of products.  Finding an individual who sells a complementary product is simple and splitting costs is efficient.

A Couple of Tips

These events can definitely be revenue generating, yet a couple of sales tips will help you:

• It does neither you, nor another sales professional any good to have prospects standing in a corner sipping your liquor while they converse.  As a matter of fact, it will only cost you money.  With this in mind, I would suggest that you, depending on the size of your group, have ample company personnel (inside sales assistants, sales managers, etc) to help you in corralling all of the prospects you can touch.
• Many of these people may know each other as they are in the same industry.  They will tend to gather and talk about industry issues.   A scheme or game where they have to mingle would be good.  Consider having them get a token from any meeting sponsor that is there.  It would make them eligible for a good door prize.  This can go a long way to keeping them moving and mixing.

A big key is to make sure that you keep a good database for your use, or to share with the other sales professional(s) in attendance.  You will be amazed as to how quickly the night will go while you are making sure you meet everyone.  Remember, it is your social hour; you deserve to meet them all.

Good Hunting.  We enjoy your Comments.