Black Sales Journal

By now you know my sentiments regarding the strength of being an expert.  It was not only the post done on Black Sales Journal 12/20 -Your Customer Needs an Expert , but my many references to it in previous posts.  Being an expert gives you a type of preference that we all covet.  Black sales professionals should want to be bestowed with this tag any time that they can have it.

This type of preference is earned by doing those things in preparation that lays the groundwork for the ‘expert’ status.  We need to include doing things to get the notoriety and acclaim for having accomplished this groundwork.

What Makes You an Expert?

Being an expert means that you have a deep knowledge of a particular topic.  I have advocated that expert status gives you preference, yet you still have to earn it by doing what is right in the customer’s eyes.  In other words, you still have to perform.

There are many things that may give the perception that you are an expert.  We will cover the items that generally customers perceive as helping to earn expert status.  Remember, perception is reality to the customer.

A positive perception can give you a preference that can be so powerful, possibly only being “triumphed” at times by the preference on the part of the customer of the “business friend” (Black Sales Journal 1/13 Deepening Customer Relationships) relationship level and some other relationship-based levels.

Here are some items that can help you be perceived as an expert:

• Vast experience
• Accreditations & Designations
• Education, Certifications, and degrees
• Renown Speaker
• Letters of Recommendations and Reference
• Association Membership
• Publishing

There may be other items, yet these can be meaningful in attaining an expert status.

Vast Experience – This is solid.  If you are able to boast that you have a wealth of customers and have delivered solutions to them (Black Sales Journal 6/20 Deliver Solutions, Then Sell!!), you probably can boast to be expert on a class of business, geographic area, or product.  Grouping your customers to determine your expertise would be important.  You will need to “develop” a product or “package” offering, yet this is quite doable.

Accreditations  & Designations – These are important, and very durable.  Going through some type of training or educational program, and normally testing for proficiency in the end can result in attainment.  In some cases, they are very formal, and in other cases, they are less formal, yet they yield a “diploma” in most cases.  For example, my degree from a four-year university did not mean much in the world of commercial lines insurance, so I engaged in additional educational coursework and designations (CPCU – Chartered Property Casualty Underwriter, ARM – Associate in Risk Management, and AIAF – Associate of Insurance Accounting and Finance).  I showed these designations proudly on my business card to show my expertise as well as my devotion to the industry that I was in.   It was helpful in convincing many that I was committed and qualified.

Education, Certifications, and Degrees – This one is very much like the one above.  Note that education can include the extent of your education; including bachelors and masters level education.  Certifications can include completion of certificate programs that do not render a degree, yet do show the fact that completion of the program shows some mastery of the subject matter.  A sales professional selling institutional food products and cooking implements that has a certification in food safety would be someone who a restaurant owner might listen to.

Renowned Speaker – I recognize that every sales professional does not desire to be a prominent speaker.  Some know a subject matter to such a degree that they can attain a “speaker” status.  If they know the subject matter well enough to help others by speaking on it.  If you are in that group, you can allow this to work for you by making sure that you have a platform to pass the information along.  This includes press clippings, mentions in blogs, or entries in your own blog or written information.

Referrals and Recommendations – This one is simple from the standpoint of making sure that those who have benefited from your delivery of solutions “reduce it to writing.”  It allows you to distribute the document to show your expertise.  The objective is to have a proof source to support your strengths.  It is more esoteric than some of the other solutions, yet it can be effective.

Association Membership – This one certainly does not denote true expertise, yet could support your commitment and professionalism.  It can be used in conjunction with the others to show the commitment that might tip the scale.  For example, if you are a sales professional who works heavily with the general contractors, you can join a chapter of a contractor organization.  Joining the New York General Contractors Association would be evidence of support for the group as well as a commitment to working with contractors.  It can result in you having the association logo on your card, and getting great information to use in your solicitation effort such as a members list, legislative information, and current issues and events.

Publishing – This would include having your information put to print, or could be something easier to do such as blogging.  This is more work than many of the items above, yet can be fruitful.  If you do it with other items like speaking, it could be quite easy as the subject matter would be something that you had an engagement on.  One way or another, it would keep you in the public eye, and addressing the issues.

You Still Must Perform

None of this makes a difference if you don’t perform when you act in the capacity of the expert.  Researching, answering questions, and acting as counselor (BSJ, The Consultative Selling Style  6/6/2011) only works, if you know what you are talking about, and give real value.

What is normally the case is that several of the items above are combined to assure a customer of the sales professionals expert status.  The sales professional who not only has the education, but also the certifications and designations, coupled with the requisite vast experience might get consideration as an expert by a customer.

When the Black Sales professional has one of these combinations, preference is within reach as few customers will avoid dependence on a proven expert unless the water is teaming with them.

Prepare yourself, and claim your status.

Your comments are welcome.

The role of any sales professional is challenging, even sometimes difficult.  It is a role that comes with many contrasts for those who are Black.  The perceptions that I am speaking of are racial perceptions, and they are a reality (because perceptions are reality) until they meet someone who starts to change them.  These contrasts paint a picture that does not always work favorably for a Black professional.

The number of Black sales professionals is not representative of the number of Blacks in the workforce.  Some of this was touched on in Black Sales Journal 1/31/11 – Why are There So Few Blacks in Sales?, yet there are so many reasons.  There is one main reason:

There are perceptions regarding whether white (or other) buyers would widely accept Black professionals in roles that have strong fiduciary and/or consultative roles as many sales professionals face.

It is difficult to recognize how many Black sales professionals leave their position before achieving their goals because they are not given an opportunity to show their worth.

Why am I Calling it Easy?

There is simplicity to changing perceptions. It involves a set of basic activities on the part of a large majority of the Black sales professionals and other Black employees that are in the market place.  It does not require a revolution of any kind, and will gradually work to change the perceptions of so many in a positive way.

Note the following statement:

Each Black sales professional or other Black employee must ‘represent’ correctly…being the consummate professional showing exemplary performance in all aspects of manners, skills, and personal interactions.  Being responsive beyond all others, and respectful of one’s time and efforts.

If that is done, we will be well ahead of the game.  As a matter of fact, if 80% of the Black professionals did this, we begin to slowly change perceptions.  There is no doubt about it.  This would be a game changer that would show the professionalism that a few bad performers could not tarnish.

There are many that will object to my premise.  I understand some of their concerns.  They will say “Why should I change anything when others in the majority do not necessarily change anything!”  My response is simple “If it is what you need to do to be successful and make the living for yourself, and your family, it is worth the consideration, you should consider it.”  If we do that, we also change perceptions.

There are times when you do all that is right and still don’t get the credit for “doing the right thing.”  Here is an example of what happens when you do the right thing, yet are subject to perceptions.

Perceptions – An Example from My Past

This is an incident that I cited once before.  I was a sales representative for a major insurance company in commercial business sales.  I was young, and thought that I was on track to get somewhere, yet nothing was assured.

I was at a sales meeting, and was sitting at a table with the Divisional Sr. Vice President, who was someone that I had only seen a picture of him in company publications.  I don’t know why he sat at our table, yet we were all exhibiting our best manners.

During a lull in the meeting a sales associate of mine, who happened to be Black as well (there were 3 of us out of 62 sales professionals) began to criticize one of the local college basketball coaches.  He was a venerable older coach who was not winning the big one but was respectable.

The SVP listened to us from behind his newspaper, and then slammed his had down on the table and said, “How dare you criticize him.  One day you will be judged on your record, just like him, and you should hope you stand up to the criticism.” He went on to say, “If you two would stop reading the sports pages, and read the financial pages, one day maybe you will amount to something.”

I wanted to be rude in my response, but was calculated.  It is unfortunate that someone is “judged” like that.  He did not know either of us.

To this day, there is nothing that has ever infuriated me like that comment.  He did not know, but I was reading a lot more than the financial pages.  Whether I did, or did not, it was not his business.  We were merely having a conversation within his earshot.  What is larger than that was the perception that we were absorbed in the sports pages, which was something that I seldom read, or read now.

He made that assumption based on his perception, and how categorically wrong it was.  Needless to say, he was long retired before I was moved up in to a senior and executive management role, yet I have often relived how I should have reacted to him.  When I reached and exceeded that level, I made sure that I respected our young professionals regardless of color and gave good constructive counsel without inserting my view of what they “must” be like.

Changing the View

You will not know how someone perceives you based on experiences and situations in their life.  What you can do is to put your best foot forward, giving them the view of a professional who is prepared for the opportunity.  We have discussed this type of professional many times in Black Sales Journal (Black Sales Journal 3/7/11- Be The Consummate Professional).

You change the landscape by being the professional that you ultimately are.  You show that race and color have nothing to do with being a solid professional, and that you might have more pigmentation, yet the result will be the same or better.

Your comments are welcome.